Customer Service Agent International (d/f/m)

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Our mission

We are proud supporters of storytellers. Every toy we develop is made to the highest level of quality, detail and authenticity so that they can instantly spark the stories in children.

Come and be part of our great, growing team. We are Schleich: the glorious, premium brand which has doubled its turnover in just 5 years, fueled by creativity, curiosity and a lot of fun.

We are offering flexibility and a high degree of trust and empowerment. Driven by an overwhelming strategic growth agenda and backed up by a global equity firm we are almost ready for the future, missing just one important link:

Customer Service Agent - International (d/f/m)
in Prag

Your core tasks

The main scope is related to Customer Service administration for international dealer partners, reporting to the Head of Customer Service HQ. You will provide admin support and drive defined sales processes linked with Consumer Service (Germany based).
  • Customer Service Administration
    • Process orders for international dealer partners including order entry, tracking order status and block and promo order handling.
    • Set up new customers.
    • Complaint management: returns, missing items, missing delivery notes etc. including credit notes.
    • Support of commercial customers regarding shipment tracking, backorder lists, price inquiries and more via email and on the phone.
    • Consumer service-related tasks in close collaboration with the HQ Consumer Service in Germany.

Your profile

  • Professional knowledge and experience:
    • Business management training and at least 1 year work experience in a similar position.
    • Fluent English in speaking and writing, ideally also knowledge of Czech in speaking and writing.
    • Good knowledge of MS Office, SAP SD knowledge is beneficial.
  • Competencies:
    • You work result-oriented.
    • You are customer as well as consumer-oriented.
    • You are a team worker and communicate actively.

Our offer

  • You will become part of a growing company with performance-related pay and attractive conditions.
  • You can expect an open and cooperative corporate culture with flat hierarchies and fast decision-making processes.
  • We support you in the best possible way with intensive training and constantly accompany your development.
  • We offer you exciting tasks in an international environment with plenty of scope for creativity.
  • Team spirit is important to us! You can expect an open team with team spirit and fun at work and with our products. 


Would you like to grow with us and accompany the wonderful journey of our company?

Then we look forward to receiving your detailed application! Please apply exclusively online – it's quick and easy and ensures the protection of your personal data.