Customer Service & Office Administrator (d/f/m)

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Our mission

We are proud supporters of storytellers. Every toy we develop is made to the highest level of quality, detail and authenticity so that they can instantly spark the stories in children.

Come and be part of our great, growing team. We are Schleich: the glorious, premium brand which has doubled its turnover in just 5 years, fueled by creativity, curiosity and a lot of fun.

We are inviting you to join the ambitious and dynamic Italian team to develop a great Schleich brand with its office in Milan. We provide flexibility and a high degree of trust and empowerment. Driven by an overwhelming strategic growth agenda and backed up by a global equity firm, we have started up our own entity in Italy. We are almost ready for the future, missing just one important link:

Customer Service & Office Administrator (d/f/m)
in Milan, Italy

Your core tasks

Customer Service (60%)
  • Customer master data management in cooperation with the field service representatives
  • Handling and supervising of orders to the point of delivery at customers
  • Interface management between customer, Sales, internal departments such as Logistics, Supply Planning, Finance
  • Active support of field service representatives
  • Support of commercial customers regarding order management, availability, shipment tracking, price inquiries and more via email and on the phone
  • Claim management
Marketing/Sales Support (25%)
  • Support the Marketing/Sales in some operational tasks, including providing various marketing assets to partners, proofreading of marketing and sales materials in Italian language
​​​Administrative Support (15%)
  • Secure that the office in Milan is up and running smoothly

Your profile

  • You have a university degree or equivalent and several years of work experience in a similar position
  • Italian distribution market knowledge is required; toy sector knowledge would be preferred
  • You are able to work in a startup environment where the direction is settled but single contribution and capability to propose and act is key to proceed
  • You are fluent in Italian and English, in writing as well as speaking
  • You bring profound knowledge in SAP SD module and strong knowledge of MS Office
  • You work innovatively and results-oriented, are a team player and strong communicator
  • You are customer- as well as consumer-oriented

Our offer

  • You become part of a motivated and dynamic team in a (globally) growing company.
  • With us, you find an open culture with flat hierarchies and fast decision-making processes, where you take over responsibilities very quickly.
  • You can expect a competitive compensation package with benefits that are regularly reviewed and updated.
  • You personally and professionally develop yourself not only on the job, but also using an e-learning platform available for all employees.
  • The kids in your family will also love that you are joining Schleich! You get discounts on Schleich products from us.

Would you like to grow with us and accompany the wonderful journey of our company?

Then we look forward to receiving your detailed application! Please apply online only - it's quick and easy and ensures the protection of your personal data.

In case of any question on your application status or on the role of the job, reach out to Alexandra.