Customer Service & Sales Support in UK (d/f/m) part-time (parental leave coverage)

Want your story to be part of our story?

When children take charming schleich® figures and playsets into their hands, they embark on adventures into wonderful fantasy worlds. Every dinosaur, every elephant, and every fairy is the beginning of an exciting new story. Our vision: Shaping storytellers for life.  And your story starts right here.
Let’s be inspired together by the joy of storytelling, while also continuing to tell the story of Schleich – and its journey from traditional toy manufacturer to a globally loved brand. Be part of our amazing transformation story.
We will support you, give you ownership, and the opportunity to work internationally and digitally in a dynamic environment. Let’s take on and master all the challenges that lie in store for us. Take the opportunity to grow with us and achieve something tangible.
Working at Schleich. Make your mark.

We are looking for a parental leave cover in Customer Service for one of our colleagues. (25 hours).

The following adventures await you at Schleich:

  • Ensure day-to-day orders and issues are processed in a timely and efficient manner
  • Develop a close working relationship with all internal stakeholders including the Sales, Logistics and Marketing teams with the aim of providing an excellent service to the customer
  • Maintain close working relationship with the sales team (Key Account/Reps/Agents), the Sale Manager, Logistics and Marketing to ensure the best service is delivered
  • Represent the customer service team at industry exhibitions and events   
  • Deliver great customer service and contributes ideas on how to improve service levels 

The chapters of your story so far:

  • You bring experience in a Customer Service role, ideally in the FMCG industry
  • You can work part-time, ideally 25 hours per week
  • You have a pro-active and enthusiastic attitude
  • You have excellent communication skills and can communicate effectively with colleagues and customers alike – both in written and verbal formats
  • You are a self-starter, with the ability to work to deadlines and priorities
  • You are able to reach a solution to the benefit of both the company and customer
  • You have excellent organisational skills
  • You are able to use SAP, MS Teams, Word, Excel and Power Point applications effectively, alongside Schleich’s internal systems

No kingdoms nor mountains of gold, but many other rewards:

  • No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
  • Let’s write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
  • We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
  • Appetising. We offer a subsidised canteen.
  • Every hero must retire one day. That’s why we offer a subsidised pension scheme. 
  • You can also enjoy great discounts on our schleich® products – a great bonus for kids and adults alike.
  • Need to recharge the imagination for even more storytelling to come? We offer a free gym on our office site.
  • And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.

Would you like to play a part in our story?

We look forward to receiving your online application. It’s speedy, simple, and secure – your personal data is safe with us. Your CV/resume is all we need.
Got questions about what the role involves? Want to check the status of your application? Alexandra will be glad to assist you further: