Customer Service Representative (m/f/d)

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Our mission

We are proud supporters of storytellers. Every toy we develop is made to the highest level of quality, detail and authenticity so that they can instantly spark the stories in children.

Come and be part of our great, growing team. We are Schleich: the glorious, premium brand which has doubled its turnover in just 5 years, fueled by creativity, curiosity and a lot of fun.
We are offering a brand new office location, flexibility and a high degree of trust and empowerment. Driven by an overwhelming strategic growth agenda and backed up by a global equity firm we are almost ready for the future, missing just one important link:

Customer Service Representative (m/f/d)
North/North West/North East M25 (London)

Your core tasks

  • Ensure day-to-day orders and issues are processed in a timely and efficient manner
  • Develop a close working relationship with all internal stakeholders including the Sales, Logistics and Marketing teams with the aim of providing an excellent service to the customer
  • Maintain close working relationship with the Sales team (Key Account / Reps / Agents), the Sale Manager, Logistics and Marketing to ensure the best service is delivered
  • Represent the Customer Service team at industry exhibitions and events   
  • Deliver great customer service and contributes ideas on how to improve service levels 

Your profile

  • 5 GSE Passes including Maths and English + 2 A-Level or equivalent
  • You have a pro-active and enthusiastic attitude, with experience in a customer service role 
  • You have excellent communication skills and can communicate effectively with colleagues and customers alike – both in written and verbal formats
  • You are a self-starter, with the ability to work to deadlines and priorities
  • You are able to reach a solution to the benefit of both the company and customer
  • You have excellent organisational skills
  • You are able to use SAP, MS Teams, Word, Excel and Power Point applications effectively, alongside Schleich’s internal systems

Our offer

  • You will become part of a growing company with performance-related pay and attractive conditions.
  • You can expect an open and cooperative corporate culture with flat hierarchies and fast decision-making processes.
  • We support you in the best possible way with intensive training and constantly accompany your development.
  • We offer you exciting tasks in an international environment with plenty of scope for creativity.
  • Team spirit is important to us! You can expect an open team with team spirit and fun at work and with our products. 

Would you like to grow with us and accompany the wonderful journey of our company?

Then we look forward to receiving your detailed application! Please apply exclusively online – it's quick and easy and ensures the protection of your personal data.