Digital User Experience Optimization Manager (m/f/d)

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Our mission

We are proud supporters of storytellers. Every toy we develop is made to the highest level of quality, detail and authenticity so that they can instantly spark the stories in children.

Come and be part of our great, growing team. We are Schleich: the glorious, premium brand which has doubled its turnover in just 5 years, fueled by creativity, curiosity and a lot of fun.
We are offering a brand new office location, flexibility and a high degree of trust and empowerment. Driven by an overwhelming strategic growth agenda and backed up by a global equity firm we are almost ready for the future, missing just one important link:

Digital User Experience Optimization Manager (m/f/d)
in Munich

Your core tasks

  • You are the customer’s advocate for the webshop and ensure the best brand shopping experience is in place.
  • Establish a UX strategy for our webshop https://www.schleich-s.com/ throughout the European markets and its according performance.
  • Conceive and produce mobile-first and responsive mock-ups, prototypes and designs across all our products, with user journey and functionality in mind.
  • Develop user stories with technical requirements - i.e. use cases for all onsite functionalities.
  • Work together with our development department to ensure designs are built in line with our specifications.
  • Set-up quantitative A/ B/ multivariant tests to improve the website performance and ensure an excellent onsite customer experience with business goals in mind.
  • Optimize continuously the user experience through different methods, such as onsite surveys, focus groups or use labs.
  • Maintain different content assets and slots in the webshop (Magento).
  • Define the core UI/ UX/ CX processes, principles, best practices and frameworks incorporating high levels of communication within the team and the wider company.
  • Communicate and coordinate with key stakeholders across the organization to share priorities, align on opportunities, develop and share key learnings with respect to digital consumer behavior through the lens of commercial objectives.
  • Define success criteria and metrics for the products and perform post-implementation analysis.
  • Identify areas for process improvement within the delivery and distribution of both new and existing products.
  • Analyze market trends and sales performance and make informed recommendations for the product.

Your profile

  • You have a Bachelor’s degree in (Digital) Marketing, Communications, Business Management, e-commerce & UX.
  • You have gathered a broad experience as a UX Manager or Usability Expert (minimum 3-5 years) in the e-commerce sector, preferably in D2C, brand and/or the toys industry.
  • You have advanced knowledge of e-commerce webshops, ideally Magento.
  • You have good knowledge of the following technologies and software: Figma, Sketch, InVision, Visio, HTML, CSS (SCSS), Design Systems, Adobe Creative Suite etc.
  • You display comprehensive knowledge of UI/UX/CX methodologies, usability studies, best practices, techniques and tools.
  • You can show a proven track record of setting up A/ B testing and generating insights out of their significance.
  • You have good knowledge of various project management tools (Asana, JIRA, Confluence etc.) as well as agile web development (SCRUM, Kanban etc.).
  • You are able to use tools such as Google Analytics to obtain and interpret data about the usage of a site, such as identifying where drop-offs occur and analyzing the conversion rates.
  • Optional: You are certified UX manager – base certification CPUX-F, CPUX-UT or CPUX-IIP.
  • You speak both Business German and English fluently.
  • You are a strong team player and communicator, comfortable writing and speaking with designers, developers and all relevant business stakeholders.
  • You are able to brief and manage external agencies.
  • You can manage multiple assignments simultaneously with varying timelines.
  • You are detail-oriented and at the same time able to see the big picture and the business goals.
  • You are delivery focused with a “can-do” attitude.

Our offer

You will become part of a growing company with performance-related pay and attractive conditions.

You can expect an open and cooperative corporate culture with flat hierarchies and fast decision-making processes.
We support you in the best possible way with intensive training and constantly accompany your development.
We offer you exciting tasks in an international environment with plenty of scope for creativity.
Team spirit is important to us! You can expect an open-minded team and fun at work and with our products.

Would you like to grow with us and accompany the wonderful journey of our company?

Then we look forward to receiving your detailed application! Please apply online only - it's quick and easy and ensures the protection of your personal data.