Head of B2B Order Management (all genders)

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Want your story to be part of our story?

When children take charming schleich® figures and playsets into their hands, they embark on adventures into wonderful fantasy worlds. Every dinosaur, every elephant, and every fairy is the beginning of an exciting new story. Our vision: Shaping storytellers for life.  And your story starts right here.
 
Let’s be inspired together by the joy of storytelling, while also continuing to tell the story of Schleich – and its journey from traditional toy manufacturer to a globally loved brand. Be part of our amazing transformation story.
 
We will support you, give you ownership, and the opportunity to work internationally and digitally in a dynamic environment. Let’s take on and master all the challenges that lie in store for us. Take the opportunity to grow with us and achieve something tangible.
 
Working at Schleich. Make your mark.
We are excited to announce an opportunity for a strategic Head of B2B Order Management (all genders) with SAP expertise to lead our dynamic team at Schleich's Prague office. As the ideal candidate, you will play a pivotal role in shaping and implementing our order management guidelines and processes. Your responsibilities will include coordinating order management activities across Schleich subsidiaries and ensuring seamless communication between our business clients and internal teams.
 

The following adventures await you at Schleich:

Order Management
  • Oversee B2B order processing from receipt to delivery
  • Ensure accurate and timely order entry and fulfillment using SAP
  • Monitor order status and resolve issues throughout the order lifecycle
Client Communication
  • Act as the primary contact for key B2B clients regarding order inquiries and issues
  • Maintain strong client relationships to ensure high customer satisfaction
Coordination and Collaboration
  • Collaborate with internal departments (sales, logistics, finance) for smooth order processing
  • Coordinate with suppliers and third-party logistics providers as needed
  • Facilitate communication among stakeholders to resolve order-related issues
  • Ensure consistency and efficiency in order management across Schleich subsidiaries
Leadership and Team Management
  • Lead and mentor a team of order management specialists
  • Provide training and support to foster a positive work environment
  • Set performance goals and conduct regular reviews
Process Improvement
  • Identify and implement improvements to enhance order management efficiency and accuracy
  • Develop and maintain standard operating procedures
  • Define and implement order management guidelines
  • Leverage SAP functionalities to streamline processes
Reporting and Analysis
  • Generate regular reports on order status, volume, and performance metrics using SAP
  • Analyze data to identify trends and make data-driven decisions for process improvement

The chapters of your story so far:

  • You hold a Bachelor's degree in Business Administration, Supply Chain Management, or a related field
  • You have a minimum of 7 years of experience in order management, preferably in a B2B environment
  • You possess proven leadership experience with a track record of managing and developing teams
  • You are fluent in both English and German, which is essential for effective communication
  • You demonstrate strong organizational and multitasking abilities
  • You excel in communication and interpersonal skills
  • You are proficient in order management software, particularly SAP, as well as the Microsoft Office Suite
  • You have an analytical mindset with the ability to make data-driven decisions

No kingdoms nor mountains of gold, but many other rewards:

  • No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
  • Let’s write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
  • We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
  • Appetizing! We offer a meal allowance of 82.60 CKR per working day.
  • Every hero must retire one day. That’s why we offer a subsidised pension scheme. 
  • You can also enjoy great discounts on our schleich® products – a great bonus for kids and adults alike.
  • And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.

Would you like to play a part in our story?

We look forward to receiving your online application. It’s speedy, simple, and secure – your personal data is safe with us. Your CV/resume is all we need.
 
Got questions about what the role involves? Want to check the status of your application? Alexandra will be glad to assist you further: alexandra.strenzke(at)schleich-s.com