SAP Service Delivery Manager (d/f/m)

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Want your story to be part of our story?

When children take charming schleich® figures and playsets into their hands, they embark on adventures into wonderful fantasy worlds. Every dinosaur, every elephant, and every fairy is the beginning of an exciting new story. Our vision: Shaping storytellers for life.  And your story starts right here.
Let’s be inspired together by the joy of storytelling, while also continuing to tell the story of Schleich – and its journey from traditional toy manufacturer to a globally loved brand. Be part of our amazing transformation story.
We will support you, give you ownership, and the opportunity to work internationally and digitally in a dynamic environment. Let’s take on and master all the challenges that lie in store for us. Take the opportunity to grow with us and achieve something tangible.
Working at Schleich. Make your mark.

SAP Service Delivery Manager (m/f/d)
in Munich, Schwäbisch Gmünd (Germany), Amsterdam (Netherlands), London (UK), Barcelona (Spain), Lyon (France) or Prague (Czech Republic)

The following adventures await you at Schleich:

  • Single point of contact for SAP managed services and Infrastructure hosting
  • Responsible for the SAP Incident & Service management
  • Plan and design application integration solutions within the business application ecosystem
  • Service Negotiation and managing the relationship with the involved Service Providers
  • Design and validate SAP landscape, client architecture, and transport concepts
  • Quality assessment of SAP maintenance procedures, settings, batch job & output management
  • Plan and validate the technical infrastructure, performance, and security concepts
  • Quality assessment/audits of our Service Providers
  • Design and test User Experience concepts, also on SAP architecture components

Your story so far:

  • You have a university degree in Information Technology, Business Informatics, Business Administration or equivalent
  • You gained several years of professional experience in a similar role and have some professional experience in IT/SAP Service delivery management; ITIL/ITSM certification is a plus
  • You have good knowledge in infrastructure and integration services, ideally cloud services and strong skills in business application architectural design
  • You have knowledge in SAP basics; S4/HANA (migration) experience is a plus
  • You are service and solution-oriented and have experience in (agile) project work
  • You are interested in user experience concepts; FIORI skills are a plus
  • You have excellent supplier and vendor relationship negotiation and management skills
  • Fluent English skills are a must

No kingdoms nor mountains of gold, but many other rewards:

  • No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
  • Let’s write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
  • We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
  • Appetising. Depending on the location, you will receive a food allowance of up to €75.00 net per month. Our Schwäbisch Gmünd site also has a subsidised canteen. 
  • Every hero must retire one day. That’s why we offer a subsidised pension scheme. 
  • You can also enjoy great discounts on our schleich® products – a great bonus for kids and adults alike.
  • Speaking of savings, we’ll also subsidise your bicycle lease to make it easier for you to travel to our beautiful offices in Munich or Schwäbisch Gmünd.
  • And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.

Would you like to play a part in our story?

We look forward to receiving your online application. It’s speedy, simple, and secure – your personal data is safe with us. Your CV/resume is all we need.
Got questions about what the role involves? Want to check the status of your application? Alexandra will be glad to assist you further: