B2B Order Management Agent - German speaker (all genders)
Want your story to be part of our story?
Let’s be inspired together by the joy of storytelling, while also continuing to tell the story of Schleich – and its journey from traditional toy manufacturer to a globally loved brand. Be part of our amazing transformation story.
We will support you, give you ownership, and the opportunity to work internationally and digitally in a dynamic environment. Let’s take on and master all the challenges that lie in store for us. Take the opportunity to grow with us and achieve something tangible.
Working at Schleich. Make your mark.
We are seeking a highly motivated and detail-oriented Order Management Agent (all genders) for our office in Prague. The successful candidate will be responsible for the operational management of orders and handling of complaints for customers in Germany, Austria and Switzerland, as well as wordlwirde distribute.
The following adventures await you at Schleich:
- Independently process and manage B2B orders from entry to delivery using SAP
- Ensure precise and timely fulfillment of all orders
- Collaborate seamlessly with internal departments (e.g., sales, logistics, warehouse) to guarantee smooth workflows
- Continuously monitor order progress and proactively resolve any issues to maintain service excellence
- Handle customer complaints efficiently and effectively
- Investigate and resolve issues related to product quality, delivery, and other service-related concerns
- Communicate with customers to provide updates and solutions
- Document and track complaints to identify trends and areas for improvement
- Serve as the primary point of contact for B2B customers in Germany, Austria and Switzerland, as well as worldwide distributors
- Provide exceptional customer service and build strong relationships with clients
- Address inquiries and provide product information and support as needed
- Generate reports on order status, fulfillment, and customer feedback
- Analyze data to identify patterns, trends, and opportunities for process improvements
- Present findings and recommendations to management
Your story so far:
- You are fluent in German and English, written and spoken
- You bring proven expertise in order management, customer service, or a similar field
- You possess in-depth knowledge of SAP and its practical application
- Familiarity with the Amazon portal is a welcome bonus
- Your strong organizational and multitasking skills enable you to handle complex tasks effectively
- Exceptional communication and interpersonal skills allow you to collaborate seamlessly with others
- You thrive both when working independently and as part of a team
- You are proficient in MS Office (Excel, Word, Outlook)
No kingdoms nor mountains of gold, but many other rewards:
- No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform
- Let’s write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together
- We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated
- Enjoy the benefits of a hybrid working model: 3 days in the office, 2 days remote
- Appetizing! We offer a meal allowance of 82.60 CKR per working day
- Every hero must retire one day. That’s why we offer a subsidised pension scheme
- You can also enjoy great discounts on our schleich® products – a great bonus for kids and adults alike
- And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours
Would you like to play a part in our story?
Got questions about what the role involves? Want to check the status of your application? Nina will be glad to assist you further: nina.rank@extern.schleich-s.com
