Head of Digital Commercial Enablement (all genders)

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Want your story to be part of our story?

When children take charming schleich® figures and playsets into their hands, they embark on adventures into wonderful fantasy worlds. Every dinosaur, every elephant, and every fairy is the beginning of an exciting new story. Our vision: Shaping storytellers for life.  And your story starts right here.
 
 
Let’s be inspired together by the joy of storytelling, while also continuing to tell the story of Schleich – and its journey from traditional toy manufacturer to a globally loved brand. Be part of our amazing transformation story.
 
We will support you, give you ownership, and the opportunity to work internationally and digitally in a dynamic environment. Let’s take on and master all the challenges that lie in store for us. Take the opportunity to grow with us and achieve something tangible.
 
Working at Schleich. Make your mark.

Head of Digital Commercial Enablement (all genders)
in Charlotte, North Carolina (USA) or Munich (Germany)

The following adventures await you at Schleich:

Strategic Management:
  • Develop and implement the D2C tech product roadmap in collaboration with the commercial D2C team, prioritizing website enhancements that increase value for end consumers
  • Optimize website performance and customer experience
  • Strategically manage and collaborate with external agencies for web development, SEO, and CRO/UX
Team Leadership and Development:
  • Lead and continuously develop the Global Digital Commercial Enablement team to enhance technical and business skills
  • Collaborate closely with marketing, sales, and brand teams to improve the flow and utilization of digital content and product information
Technical Responsibility:
  • Manage and technically oversee the web store and relevant eCommerce tools (e.g., GA4, Shopify, Klaviyo, Nosto)
  • Monitor and optimize digital presence with B2B e-tail partners (e.g., Amazon)
  • Ensure compliance with data privacy and IT security regulations in close coordination with global IT and legal departments
Innovation and Growth:
  • Identify and evaluate industry trends to create competitive advantages through networking, attending conferences, and continuous learning
  • Further develop the digital infrastructure, including contract management, supplier oversight, and IT/service operations
Operational Management:
  • Oversee the entire D2C post-order management, including collaboration with global customer service agencies and coordination of financial and logistics processes for payment and refund processing
  • Work closely with the global IT team to ensure technical alignment and support for Schleich's enterprise architecture

Your story so far:

  • You have a university degree in business, IT, e-commerce or a comparable background
  • You have at least 5 years of experience in software development in e-commerce or related areas
  • You have experience in managing employees and external agencies
  • You are familiar with SCRUM and SCRUM-like project methodologies and the associated tools such as JIRA, Confluence, M365
  • Knowledge of programming languages is a plus
  • Experience and familiarity with Shopify Plus and Amazon tools is an advantage 
  • You are able to grasp overall business contexts and integrate digital tasks into the overall business context 
  • You work in a solution-oriented manner, see challenges as opportunities, are always motivated to expand your knowledge and keep up to date with current software developments
  • Excellent communication (written and spoken) in English required

No kingdoms nor mountains of gold, but many other rewards:

  • No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
  • Let’s write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
  • We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
  • Appetising. Depending on the location, you will receive a food allowance of up to €75.00 net per month. Our Schwäbisch Gmünd site also has a subsidised canteen. 
  • Every hero must retire one day. That’s why we offer a subsidised pension scheme. 
  • You can also enjoy great discounts on our schleich® products – a great bonus for kids and adults alike.
  • Speaking of savings, we’ll also subsidise your bicycle lease to make it easier for you to travel to our beautiful offices in Munich or Schwäbisch Gmünd.
  • And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.

 

Would you like to play a part in our story?

We look forward to receiving your online application. It’s speedy, simple, and secure – your personal data is safe with us. Your CV/resume is all we need.
 
Got questions about what the role involves? Want to check the status of your application? Alexandra will be glad to assist you further: alexandra.strenzke@schleich-s.com