International Consumer Service Specialist (all genders)
Want your story to be part of our story?
When children take charming schleich® figures and playsets into their hands, they embark on adventures into wonderful fantasy worlds. Every dinosaur, every elephant, and every fairy is the beginning of an exciting new story. Our vision: Shaping storytellers for life. And your story starts right here.
Let’s be inspired together by the joy of storytelling, while also continuing to tell the story of Schleich – and its journey from traditional toy manufacturer to a globally loved brand. Be part of our amazing transformation story.
We will support you, give you ownership, and the opportunity to work internationally and digitally in a dynamic environment. Let’s take on and master all the challenges that lie in store for us. Take the opportunity to grow with us and achieve something tangible.
Working at Schleich. Make your mark.
International Consumer Service Agent (all genders)
in Prague, Czech Republic
Let’s be inspired together by the joy of storytelling, while also continuing to tell the story of Schleich – and its journey from traditional toy manufacturer to a globally loved brand. Be part of our amazing transformation story.
We will support you, give you ownership, and the opportunity to work internationally and digitally in a dynamic environment. Let’s take on and master all the challenges that lie in store for us. Take the opportunity to grow with us and achieve something tangible.
Working at Schleich. Make your mark.
International Consumer Service Agent (all genders)
in Prague, Czech Republic
The following adventures await you at Schleich:
- Co-development of a global complaint management system
- Participation in the development of customer support processes and tools, the integration of optimizations and implementation of workflows
- Processing of international end consumer complaints in compliance with KPIs (including customer satisfaction, processing time and costs)
- Development and management of global KPI reporting
- Contact person for (international) end customers for questions regarding complaints and other inquiries as well as the targeted internal forwarding of information
- Ensuring close cooperation with internal interfaces (e.g. Product Design, Product Lifecycle Management, Packaging, Supplier Quality, Quality Engineering, Logistics)
- Analyzing workflows, processes and statistics
- Spare parts management, which includes analyzing the demand for spare parts, as well as ensuring and implementing the spare parts strategy and maintaining the product range
Your story so far:
- You have a degree in business administration or comparable professional training
- You have several years of experience in customer service and/or customer success/analytics
- SAP and ideally Power BI knowledge is required
- You have sound knowledge in dealing with MS Office applications
- Your strengths include a strong ability to work in a team as well as customer and service orientation with seasonal flexibility
- You work carefully, independently and reliably
- Strong analytical skills and decisiveness combined with a solution- and goal-oriented attitude round off your profile
- You have very good communication skills in English and ideally German
No kingdoms nor mountains of gold, but many other rewards:
- No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
- Let’s write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
- We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
- Appetizing! We offer a meal allowance of 82.60 CKR per working day.
- Every hero must retire one day. That’s why we offer a subsidised pension scheme.
- You can also enjoy great discounts on our schleich® products – a great bonus for kids and adults alike.
- And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.
Would you like to play a part in our story?
We look forward to receiving your online application. It’s speedy, simple, and secure – your personal data is safe with us. Your CV/resume is all we need.
Got questions about what the role involves? Want to check the status of your application? Alexandra will be glad to assist you further: alexandra.strenzke(at)schleich-s.com
Got questions about what the role involves? Want to check the status of your application? Alexandra will be glad to assist you further: alexandra.strenzke(at)schleich-s.com
